Otherwise, the cracks will continue to grow and could cause further issues down the road. Second broken watch in less than 90 days and Apple is telling me that I need to pay them to replace it. Apple brings out the fancy mat before safely boxing up your band-less watch it makes you remove the strap before servicing and sealing it shut in front of you. At the same time I decided to switch the Watch back to its regular position, since I realized I had forgotten my weights. Coverage does not include cosmetic damage, such as scratches. Moral of the story Caitlin McGarry A brand-new watch arrived on my doorstep within days. Your base-model warranty doesn't cover accidental damage to the screen or water damage.
The tech today said he thought it was a scratch but would send it in just to be sure. D espite seeing them everywhere in hospitals, they are not safe for medical professionals to wear, in my opinion. Then I picked it up from the ground to show him that the sapphire screen has survived the drop unharmed. The sapphire display screen used on the gold and stainless steel models tends to break easiest. To say I'm angry is an understatement.
They had me on hold for 15 minutes, then I had to hang up before the holiday Muzak selections drove me to drink. As I picked up my wallet to toss it in my bag and head out the door to see my family, I realized too late that my watch had been balanced ever so slightly on the wallet, just enough that moving it shifted the Apple Watch. I'd like to know if anyone else has experienced something like this with the hairline crack not Apple experience. The accessories that come in the box with your product are also covered by AppleCare+. I work in an office and go to Spin class and swim in a lap pool. Any attempt to dox users will result in a ban.
Boy, was I in for a surprise. We repair all makes and models of the iPhone, including the:. The following are conditions that are eligible for out-of-warranty service: a Digital Crown cap that is cracked, removed, missing, or damaged; extreme abrasion, puncture holes, or damage from being dropped such as missing buttons; multiple cracks or chips in the glass; a removed back cover with evidence of prying or enclosure damage present; cracks in the back cover; and bent or split band enclosures, or missing band release buttons. The Apple Watch Sport appears to crack in a similar way, but the sapphire display found on stainless steel and gold Apple Watches tends to crack where it seems to be weakest: around the curved outline of the display. The impact was forceful enough to break the curved screen at that point. I just had it for a month when I saw that it already had a crack in one of the coners with very bad scratches.
Even though supplier is to prove that there was nothing wrong with production, they do not care at all. If they say they can't help us then we'll figure something else out. I have a new lavender band to replace my dingy white Sport strap, and a watch dock to keep it safe. But this is clearly the worst Apple product I've ever seen. Explicit moderator approval must be received to post giveaways or other content that is promotional. I haven't hit the screen or dropped the watch in any manner which would cause a crack such as this. Model Warranty period Apple Watch Aluminum , Apple Watch Stainless Steel , Apple Watch Nike+ One year Apple-branded Watch accessories excluding bands One year Apple Watch Hermès Two years Apple Watch Edition Two years Apple Watch Edition in-box accessories Two years Our warranty doesn't cover damage caused by accidents or unauthorized modifications.
So for now, our gorgeous-but-damaged Apple Watch will stay unused, while serving as a costly experiment for testing just how durable that sapphire screen really is in a real-life scenario. I think it's not compatible the sapphire one with sport version, i don't want to risk anything buying the wrong one. Now the wait for them to assess. Not the floor a few feet below, but the sink, a drop only inches down. After calling close to 20 businesses, I decided to branch out of Manhattan and try the outer boroughs. Most sapphire screens are not going to break, and other materials pose a much greater risk to scratching or cracking. I bought the sports watch as I was informed it was more shatter proof for gym and daily wear.
If an Apple Watch owner finds the screen has debris under the glass or abnormal pixels, condensation in the heart rate sensor windows, or the back cover is removed without damage, they are eligible for replacement. You might also have consumer law rights. Mind you, the watch was under a glove and it was basically shattered glass inside the glove. I took it back to Apple to find out if they will be able to fix it when they said that they don't do componet repalcements and that they also can't replace the watch for me as it was human error. Maybe Best Buy could help me out, either with a repair unlikely or a referral to a repair shop also unlikely, I feared.
Naturally, there are many factors at play here, such as the surface you drop it on, the side of the Watch that hits the pavement first, the height of the drop and the speed of the fall. Very frustrating to have a watch for such a short time to have to deal with this. The Apple Watch Sport tends to be more durable, although it still breaks in similar ways. If you're having difficulty using your Apple Watch due to a broken screen, jammed Digital Crown, swollen battery, bad band unlock mechanism, and more, here are your options for getting your watch back up and ticking. But let me tell you the whole story of how the durable sapphire Apple Watch screen broke.